Terms & Conditions

2. Our Services

Beautiva offers beauty, spa, skincare and wellness services as described on our website and other official communication channels.

Service descriptions, treatment durations, availability and prices are provided for general information and may change from time to time. The specific service and price applicable to your appointment will be communicated before confirmation.

We reserve the right to decline, modify or discontinue a service where reasonably necessary, including when a treatment may be unsuitable for a customer's circumstances.

3. Appointments and Bookings

You may request an appointment through our website, telephone, WhatsApp or other official booking channels.

Submitting a booking form is an appointment enquiry and does not, by itself, guarantee a reservation. An appointment is considered confirmed only after you receive confirmation from Beautiva.

Please provide accurate contact details and appointment preferences so that we can respond to your request.

We may contact you to confirm your requested service, discuss availability or request additional information before accepting an appointment.

4. Pricing and Payments

Prices will be communicated through our website, service menu or directly by our team. Prices may change, but any agreed price for a confirmed appointment will be handled according to the booking terms communicated to you.

Where an advance payment or deposit is required, the amount, payment method and applicable refund conditions will be communicated before payment.

Any applicable taxes, additional charges or optional services will be disclosed where required before you make payment.

5. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as early as possible using our official contact details.

Any cancellation notice period, deposit deduction, refund eligibility or rescheduling fee will be communicated as part of the applicable booking conditions before your appointment is confirmed.

If Beautiva needs to cancel or reschedule an appointment, we will make reasonable efforts to contact you and offer an alternative appointment or an appropriate refund where applicable.

6. Arrival and Late Appointments

We recommend arriving a few minutes before your scheduled appointment to allow time for check-in and preparation.

If you arrive late, your treatment may need to be shortened or rescheduled depending on staff availability and the nature of the service. Any applicable charges or changes will be explained to you.

7. Health and Treatment Information

Your safety and comfort are important to us. Before receiving a treatment, please inform our team about relevant allergies, skin sensitivities, medical conditions, medications, pregnancy or other circumstances that may affect treatment suitability.

Please follow any pre-treatment and aftercare guidance provided by our professionals. We may recommend modifying, postponing or declining a treatment if we reasonably believe it may not be suitable for you.

Our beauty and wellness services are not a substitute for medical advice, diagnosis or treatment. Please consult an appropriately qualified healthcare professional regarding medical concerns.

8. Treatment Results

Individual results may vary depending on skin type, personal circumstances, treatment history, lifestyle and other factors. We do not guarantee identical or specific outcomes from any beauty, skincare or wellness treatment.

Images, testimonials and descriptions on our website are provided for illustrative or informational purposes and should not be interpreted as a guarantee of results.

9. Customer Responsibilities

When using our website or visiting Beautiva, you agree to:

• Provide accurate and complete information when booking.
• Respect our team members and other customers.
• Follow reasonable safety and treatment instructions.
• Not misuse our website or attempt unauthorised access.
• Not submit false, misleading or unlawful information.

10. Limitation of Liability

To the extent permitted by applicable law, Beautiva will not be responsible for losses arising from circumstances beyond our reasonable control, interruptions to website availability or the misuse of information supplied by customers.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any rights or remedies available to consumers under applicable law.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, design elements and branding, belongs to Beautiva or is used with permission.

You may not reproduce, distribute, modify or commercially use website content without prior written permission, except where permitted by applicable law.

12. Changes to These Terms

We may revise these Terms and Conditions from time to time. Updated terms will be published on this page with a revised date. Your continued use of our website after an update constitutes acceptance only to the extent permitted by applicable law.

13. Governing Law

These terms are subject to the laws of[Insert applicable country or jurisdiction]. Any disputes will be handled by the courts or other competent authorities with jurisdiction, subject to applicable consumer protection laws.

14. Contact Us

If you have questions about these Terms and Conditions, appointments or our services, please get in touch.