1. Introduction
Welcome to Beautiva Spa & Beauty. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy describes the information we collect, why we collect it, how we use it and the choices available to you.
By using our website or submitting an appointment enquiry, you acknowledge that you have read this policy. Where applicable, we will obtain your consent before processing information that requires it under relevant privacy laws.
2. Information We Collect
Depending on how you interact with Beautiva, we may collect the following categories of information:
Personal information
Your name, email address, telephone number and general location when you contact us or submit a booking enquiry.
Appointment information
Your selected treatment, preferred appointment date and time, booking preferences and additional notes you choose to provide.
Treatment-related information
If you voluntarily provide information about allergies, skin sensitivities, relevant health conditions or treatment preferences, we may use it to help assess treatment suitability and provide an appropriate service. Please provide only information relevant to your appointment.
Technical information
Certain information may be collected automatically, such as browser type, device information, IP address, pages visited and website usage data.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Responding to enquiries and appointment requests.
- Managing, confirming and communicating about appointments.
- Understanding your treatment preferences and relevant requirements.
- Providing customer support and improving our services.
- Maintaining website security and preventing misuse.
- Meeting applicable legal and regulatory obligations.
- Sending promotional communications where you have consented or where permitted by law.
4. Appointments and Bookings
When you submit an appointment enquiry through our website, we use the information you provide to review your request and contact you about availability and confirmation.
Submitting an enquiry does not automatically guarantee an appointment. Your appointment is confirmed only when Beautiva communicates confirmation to you.
We may contact you using the email address or telephone number you provide, including through WhatsApp where available and appropriate.
7. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
We retain information only for as long as reasonably necessary for the purposes described in this policy, including appointment administration, customer service, legal compliance and legitimate business record-keeping.
No online transmission or storage method can be guaranteed completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain types of processing.
- Opt out of marketing communications.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.
9. Children’s Privacy
Our website is not intended to be used by children independently. We do not knowingly collect personal information from children without appropriate authorisation or consent where required by applicable law. Certain treatments may have age restrictions or require parental or guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws. The updated version will be published on this page with a revised date.
11. Contact Us
If you have questions about this Privacy Policy or how Beautiva handles your personal information, please contact us:
Beautiva Spa & Beauty